I meant to grab extra items during the campaign. Can I get them now?
Absolutely! When you fill out your survey, you’ll get a chance to include add-ons you might have missed during the campaign. And for a limited time after surveys close, you can place orders through the Pre-order Shop.
Last updated: May 27, 2022 12:17
I need help downloading my digital rewards. Can you tell me what to do?
99% of the digital rewards were sent through BookFunnel. Their customer support is excellent and you should reach out to them for any issues loading or finding your content. https://bookfunnel.com/help/
Last updated: May 27, 2022 12:19
I pledged a physical tier. Will I get notice when my order ships?
You bet! Once print books are ready to go, I’ll be mailing them via USPS and will provide the corresponding tracking number via email.
Last updated: May 27, 2022 12:20
I skipped the question about joining your newsletter but I'd like to join it now. What should I do?
If your survey hasn’t been locked yet, you can go back and edit your answers. If it has been locked, simply sign up via my website. https://www.sarah-biglow.com/freedownload/kickstarter-crew/
Last updated: May 27, 2022 12:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.